RETURN & REFUND POLICY
A&S Jewels Sdn Bhd gives utmost importance to quality control wherein our product(s) are inspected at multiple stages to ensure that you receive our products at its best quality. This policy is only applicable for product(s) purchased on A&S Jewels Sdn Bhd ( Kedai Emas ANS Jewels) .
If there happens to be any discrepancy in products that you received and you would like to return the product and request for a refund, please contact us :
Contact us at [email protected] or 018-2352447 for further instruction.
We would like to highlight that any return and refund for products are strictly subject to the following terms and conditions:
a) If any product has been delivered in a damaged or defective condition due to manufacturer cause, NOT because of logistic courier handling cause ; or
b) if the wrong product which is different from the order is delivered.
Only if either one of the reasons as per above is applicable, A&S Jewels Sdn Bhd may proceed to refund for your product. A&S Jewels Sdn Bhd reserves the rights to refuse any request for refund. Any request for return and refund for products due to mere change of mind will not be entertained.
How to request for a return and refund?
- You are required to submit the return request form (The form we will be sent to you upon request ) within 24 hours from the date you received the product(s) or we reserve the right not to attend to your request.
- Attach picture(s) of the defective, damage or wrong product(s)
- To be eligible for a return, your item must be unused and in the original packaging.
The Customer is advised to wait for our instruction for the next course of action after submitted Return Request form. In the event the Customer does not receive any reply from us within 24 hours, please contact us either by email [email protected] or call to 018-2352447 for enquiries.
How to return the product(s)?
You will receive an acceptance letter from us upon approval of your return request. Please attach the acceptance letter in your return parcel. You may incur shipping charges subject to the reason for return.
We will immediately notify you on the status of your refund after inspecting the item, we will initiate a refund to your original method of payment within 30 working days.
Should the return product(s) we receive not in its original condition or were damaged during shipping handling (where beyond our control, not due to logistic partner or our fault or negligence), you may be charged for the repair of the product(s) and we reserve the right to deduct the cost from your refund.
Please return your purchase to the following address:
A&S Jewels Sdn Bhd (1229077-H)
Kedai Emas ANS Jewels
B-12-G, PUSAT KOMERSIAL ARENA BINTANG,
STAR AVENUE MALL, SEKSYEN U5, SUBANG BESTARI,
40150 SHAH ALAM, SELANGOR.
Please contact us at [email protected] or call to 018-2352447 if you have any questions or doubts.